If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.
If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.
Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.
TAX_INFO_FAQ A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.
Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to DR_US_FAX_NUMBER.
Click here to look up your order and print a copy of your invoice.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.
Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you have more questions or need help with your download, please contact Support Partner or Siemens Global Technical Access Center (GTAC) using the information below.
Siemens Global Technical Access Center (GTAC) email: TECH_SUPPORT_EMAIL
Siemens Global Technical Access Center (GTAC) URL: TECH_SUPPORT_URL
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.
Second, please note that activation code, registration numbers and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.
If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.
In accordance with European Union Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE), each country in the EU and additional participating countries have passed laws that make manufacturers and retailers responsible for the cost and handling of end-of-life electronic and electrical goods (WEEE). Digital River and our suppliers adhere to all local recycling and environmental laws that impact the products we bring to the market.
Many of the laws require recycling fees to be charged at the time of purchase. The recycling fee helps fund recycling facilities in your area and ensures that this service is available to you when a product reaches its end-of-life.
Where does the money go?
Fees collected for recycling are paid directly to the compliance agencies that coordinate recycling in your community. The compliance agencies then distribute the fees to the recycling facilities. Fees charged for products are separate from the membership fees manufacturers pay to support the administration efforts of these recycling agencies.
Why do I have to pay this fee?
The fees go toward supporting recycling programmes as mandated by law. However, in many countries, WEEE fees are included in the product price and are not visible at the time of purchase.
Digital River has registered with all required compliance schemes to ensure that recycling services are available through local authorities. To learn more about services available to you, please contact your local recycling authority.
All waste batteries must be recycled and should never be placed in normal household waste disposal or recycling bins.
Click on the country where you purchased your product to learn more about recycling services.
What is this fee?
In accordance with European Union Directive 2001/29/EC of the European Parliament and of the Council of 22 May 2001 on the harmonisation of certain aspects of copyright and related rights in the information society, copyright levies are applicable on many products as part of an effort to protect both consumer rights and copyrighted materials.
As a consumer, this directive protects your right to use private copying media and devices, such as MP3 players, video recorders, and reprographic devices such as copiers, printers and scanners to copy any song, image, or newspaper article that you choose. It also ensures that the artists and writers who hold the copyright on these protected materials are reimbursed for the expanded use of their items.
For each country that has adopted this law, a national society manages private copying and reprographic matters, determines the products that are impacted, and sets the fee values for those products.
The fees are mandatory by law and are collected at the time of sale.
Where does the money go?
Private copying and reprography levies are paid directly to the national societies that manage these matters in each country. The societies then distribute the funds directly to the registered copyright holders in each country.